The Challenge
Times are changing and Millennials are now entering their 40s. This generation is very comfortable with technology and enjoys being able to book everything from restaurants to plane tickets online.
Martha Sims, the scheduling coordinator at Bellevue Pediatric Dentistry, has been in dentistry since 2001. She’s always looking for ways to make things easier and more efficient, both for her team and for patients. It’s one of the reasons the practice has been voted Top Dentist by SeattleMet for nine years in a row.
“People are trying to multitask. If they go online, it’s faster for them. Their time is so limited, and if they only have time on their lunch break to call and they’re put on hold, it takes too long for them,” she said.
Bellevue Pediatric Dentistry added Simplifeye’s 24/7 live chat to its website in September 2020 and added direct scheduling in October. The direct scheduling feature only shows openings the practice wants to fill, and the Schedule Appointment button allows patients to self-schedule from the practice’s website, Google Map listing, Facebook page, Yelp, and other sites.
Read the Case Study
The Solution
The live chat box allows Simplifeye’s team to engage website visitors within seconds, answering questions and facilitating appointments. They can either book directly into Bellevue’s schedule, or they can gather all the contact information for Bellevue’s team to follow up. Simplifeye emails a referral notification and all the information is securely stored in an easy-to-use dashboard.