New England Dental Group is a fast-growing DSO with six practices as of November 2021, and more practices plus a surgical center slated to open in 2022.
They have a call center and a business development team who – prior to adding Simplifeye – would respond to live chats themselves, typically converting about 5 potential patients into booked appointments each month.
It was time-consuming and ineffective. Then the group added Simplifeye’s 24/7 live chat service to its website.
Live Chat Generates 137 Appointments in 2 Months
The results were immediate.
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New England Dental Group added 59 new patients the first month through live chat, and another 78 new patients the second month.
Simplifeye’s live chat team responds to website visitors within seconds, answering their questions and gathering the contact information and insurance details needed to schedule.