Consumer behavior is rapidly changing as people turn to ecommerce for shopping, dining, and even healthcare services. A study by Healthcare Communications found that 68% of patients want the ability to schedule appointments online. Many online appointment requests occur between 5 PM and 8 AM, when practices are typically closed.
The Live Chat Solution for Dentists
More than 6,000 dentists have added Amplify 24/7 Live Chat to their websites. Simplifeye’s team of highly-trained Smile Specialists act as a virtual front desk, responding to inquiries within 7 seconds. Amplify integrates into most practice management systems to allow direct scheduling, or the Smile Specialists can gather the patients’ information and notify the front desk team of the appointment request.
Number of New Patients Scheduled Via Live Chat
Here’s the number of new patients scheduled via live chat from 06/15/20 – 07/15/2020:
Dentists Call Live Chat a “Game-Changer”
“Simplifeye has been a game-changer. Having a live person 24 hours a day for our patients to talk to really helped us grow our practices and take us to the next level,” explained David Nguyen, DMD, MS, who owns URBN Dental. He has two practices in Houston, TX.
Live Chat Statistics
6 New Patients
On average, Amplify Live Chat adds six new patients per month.
Average Lifetime Value of one patient at an Amplify practice.
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Simplifeye offers everything you need to extend your front desk online. That includes contact-free live chat, scheduling, telehealth, and payments. See how it can work for your practice.
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