Live Chat Case Study:
Kreative Dental Care
Kreative Dental Care is in a more rural area between Tampa and Orlando, FL. The practice has two dentists, two hygienists, and four front desk team members. It offers family dentistry, cosmetic dentistry, mini dental implants, dentures, root canals, and other services.
Owner Yalice Cardona, DMD, and her husband, Jaime Andino, do a lot of Facebook marketing to attract new patients.
“I was doing everything myself, responding to Facebook messages and comments,” said Jaime. “People would send messages even at night and I wanted to respond quickly. It was overwhelming.”
Kreative Dental Care added Simplifeye’s 24/7 live chat service to its website in December 2020. It immediately updated its Facebook ads, automated replies, and office voicemail message to direct potential patients to that resource.
“We started getting patients the very first day,” said Jaime Andino. “Many people only have time to look for a dentist after work, when we’re not open. This gives them an easy solution.”
Simplifeye’s team responds within seven seconds, answering questions and gathering the contact information, insurance details, and reason for the visit. While Simplifeye does offer direct scheduling, Kreative Dental Care prefers to finalize the appointment times itself.
“It was very easy, very user friendly. Just took about 15 minutes for the team to learn how to follow up,” Jaime said.Best of all, Jaime now has more time to devote to growing the practice.
“We’re all very happy with it.”
6 Additional New Patients Each Month
$6,000 Additional Revenue
1400% Return on Investment
7 Seconds Average Chat Response Time
“I was losing a lot of potential patients because people don’t want to pick up the phone. Now I can capture those patients through chat.”
Yalice M. Cardona, DMD
Owner, Kreative Dental Care
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