Technology is evolving quickly and it can be hard for dentists to keep up.
John Flucke, DDS, is the technology editor of Dental Products Report, the nation’s largest dental publication. His blog has over 90,000 readers, plus he has a podcast called Dentistry’s Technology Evangelist.
He’s also a practicing dentist with more than 30 years of experience providing state-of-the-art care at Flucke & Associates Dentistry in Lee’s Summit, MO. Their team of 15 includes three doctors and six hygienists all with a common goal: providing excellent dental care and customer service. They go the extra mile to make their patients feel comfortable, offering freshly-brewed coffee, hand lotion, and even warm blankets.
In late 2020, they added another feature to help make potential patients feel as comfortable as possible about scheduling an appointment. They added Simplifeye’s 24/7 live chat service.
“Our world is evolving,” Dr. Flucke explained. “We had seen other websites utilize live chat and decided to check it out. We went into it with the idea of ‘let’s see how this works’ and it turns out, it works pretty darn well.”
In just one month, Dr. Flucke’s office scheduled 9 new patients through live chat.
Live Chat Reduces Anxiety, Increases Appointments
Live chat added benefits that Dr. Flucke hadn’t even thought of when he signed up.
“When patients come to our website, they’re thinking ‘Let me take care of this right now.’ They want instant help. Simplifeye’s live chat provides so much more than I envisioned. It’s been amazingly effective,” Dr. Flucke explained.
“The generation that should be your target audience hates making phone calls. Live chat lets them reach you the way they want to reach you.”