The Challenge
Cynthia Brattesani, DDS, has been a dentist for more than 30 years in the highly-competitive San Francisco market. She depends heavily on patient referrals and strives to provide an incredible patient experience from the first point of contact.
For years, she had a form on her website to drive appointment requests, and her team would call back during office hours. Then she realized that fewer submissions were coming in.
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The Solution
In 2018, Dr. Brattesani replaced the form with Simplifeye’s 24/7 live chat feature. Simplifeye’s team responds within seconds, engaging website visitors and creating a positive first impression.
“I love that the chat is not a canned response,” said Dr. Brattesani. “It’s a real person, not a computer program, and the chatters use the customized phrasing we use in the office. For example, a lot of patients ask ‘do you take my insurance?’ Simplifeye does a great job of explaining that we’re not contracted with any specific insurance plan, but do process all claims for our patients for those plans that allow patients to choose their own dentist.”