“I didn’t expect how many current patients also use it to chat with us. I didn’t realize how many people didn’t save our phone number,” explained Dr. Kaufman. “We have five phone lines and if they’re tied up, this is another way to reach us. I found that younger people don’t even want to pick up the phone.”
Simplifeye’s live chat system is easy to implement. The webmaster added the feature in just a few minutes. The team at Smile Design Studio of Hyde Park likes it.
“At first they were like, ‘Oh no, something else to learn,’” Dr. Kaufman laughed. “Then they realized it’s really easy. They get the appointment request notifications through their email and can prioritize them.”
Simplifeye also has an easy-to-use dashboard that stores all the live chats and shows the results of each patient engagement. Almost half of all website visitors who start a live chat end up requesting an appointment.
Now Dr. Kaufman is recommending Simplifeye’s live chat to colleagues.
“People don’t have a lot of time and this is a tool to connect them to you. I liken it to fishing. You have to put it out there, and if you’re not doing it and your competitors are, then you’ll miss out. It adds revenue to your practice for a small dollar investment.”